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Customer Service Reservation Specialist

2 months ago

New London, Connecticut, United States Cross Sound Ferry Full time
Cross Sound Ferry is seeking a Seasonal Customer Service Reservation Specialist for the upcoming season. In this role, you will prioritize delivering outstanding customer support and ensuring a memorable experience for travelers. This part-time position is designed to offer increased hours during peak seasons and requires availability on weekends, holidays, and evenings.

Starting Rate: $16.50/hr

Key Responsibilities:
  • Assist customers with their reservations and respond to inquiries
  • Handle bookings and manage payment transactions
  • Provide clear explanations of company services, policies, and current promotions
  • Address customer concerns and escalate issues when necessary