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Customer Engagement Specialist

2 months ago

New London, Connecticut, United States Planet Fitness - Glow Brands Full time
Join the Team at Planet Fitness - Glow Brands

The **Customer Engagement Specialist** is essential in fostering a welcoming atmosphere for our members, potential members, and visitors. If you are enthusiastic about fitness and possess outstanding customer service skills, this role may be an excellent fit for you.

Primary Duties:
  • Greet members and guests with a warm and inviting demeanor
  • Assist with front desk operations, including handling phone inquiries and managing member check-ins
  • Conduct tours for individuals interested in membership
  • Update and maintain member accounts as necessary
  • Respond to member inquiries and issues in a timely manner
  • Ensure the cleanliness and orderliness of the facility
Required Qualifications:
  • Previous experience in customer service is advantageous
  • Basic proficiency in computer usage is necessary
  • Dependable, punctual, and passionate about health and wellness
  • Strong communication and problem-solving abilities
  • High school diploma or equivalent is required
  • Must be at least 16 years of age
Physical Demands:
  • Capability to stand and walk for prolonged periods
  • Ability to lift items weighing up to 50 lbs may be necessary
  • Exposure to cleaning agents may occur

This position is offered through a franchisee of Planet Fitness, promoting a friendly and inclusive workplace. If you are dedicated to assisting others in reaching their fitness aspirations, we encourage you to consider this opportunity.