Patient Engagement Specialist

2 weeks ago


Orlando, Florida, United States AEG Vision Full time
Location
Practice Name
AEG Vision
About the Role

The Patient Care Coordinator plays a crucial role in delivering outstanding service by ensuring a seamless experience for our patients throughout their visit.

Key Responsibilities:

  • Warmly welcome patients, clients, and visitors as they enter the facility.
  • Professionally handle phone inquiries and respond in a timely manner.
  • Manage appointment scheduling efficiently.
  • Collect and verify patient and insurance details.
  • Input patient information into the Electronic Medical Record (EMR) system, ensuring accuracy and completeness.
  • Confirm vision and medical insurance coverage and document in EMR.
  • Maintain a comprehensive understanding of various insurance plans and effectively communicate this information to patients.
  • Review schedules to confirm insurance eligibility prior to appointments and ensure documentation is thorough.
  • Prepare and submit insurance claims, monitoring for accuracy in billing.
  • Organize and print necessary forms for patient visits.
  • Accurately collect and record all patient payments and co-pays in EMR.
  • Allocate insurance balances as required.
  • Maintain a tidy and organized workspace.
  • Utilize time, equipment, and supplies efficiently.
  • Perform additional tasks as assigned by management.
Qualifications

Applicants should possess:

  • A high school diploma or equivalent.
  • Basic proficiency in computer operations.
  • Excellent organizational abilities and attention to detail.
  • Strong verbal and written communication skills.
  • The capacity to uphold patient confidentiality and practice discretion.
Benefits

We offer a comprehensive benefits package including:

  • 401(k) with Matching Contributions
  • Medical, Dental, Life, Short-Term and Long-Term Disability Insurance
  • Vision Service Plan
  • Employee Vision Discount Program
  • Health Savings Account/Flexible Spending Account
  • Paid Time Off (PTO)
  • Paid Holidays

*Benefits are applicable to full-time employees only.

Physical Requirements

This role necessitates effective communication, the ability to operate necessary equipment, and mobility within the office environment.

Employment Type

Full-time

Travel Requirements

Minimal

Work Environment

On-Site

Compensation Package

Includes benefits such as 401(k) with Matching Contributions, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount Program, HSA/FSA, Paid Time Off (PTO), and Paid Holidays. *Benefits are applicable to full-time employment only.



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