Patient Engagement Specialist
2 weeks ago
Practice Name
AEG Vision
About the Role
The Patient Care Coordinator plays a crucial role in delivering outstanding service by ensuring a seamless experience for our patients throughout their visit.
Key Responsibilities:
- Warmly welcome patients, clients, and visitors as they enter the facility.
- Professionally handle phone inquiries and respond in a timely manner.
- Manage appointment scheduling efficiently.
- Collect and verify patient and insurance details.
- Input patient information into the Electronic Medical Record (EMR) system, ensuring accuracy and completeness.
- Confirm vision and medical insurance coverage and document in EMR.
- Maintain a comprehensive understanding of various insurance plans and effectively communicate this information to patients.
- Review schedules to confirm insurance eligibility prior to appointments and ensure documentation is thorough.
- Prepare and submit insurance claims, monitoring for accuracy in billing.
- Organize and print necessary forms for patient visits.
- Accurately collect and record all patient payments and co-pays in EMR.
- Allocate insurance balances as required.
- Maintain a tidy and organized workspace.
- Utilize time, equipment, and supplies efficiently.
- Perform additional tasks as assigned by management.
Applicants should possess:
- A high school diploma or equivalent.
- Basic proficiency in computer operations.
- Excellent organizational abilities and attention to detail.
- Strong verbal and written communication skills.
- The capacity to uphold patient confidentiality and practice discretion.
We offer a comprehensive benefits package including:
- 401(k) with Matching Contributions
- Medical, Dental, Life, Short-Term and Long-Term Disability Insurance
- Vision Service Plan
- Employee Vision Discount Program
- Health Savings Account/Flexible Spending Account
- Paid Time Off (PTO)
- Paid Holidays
*Benefits are applicable to full-time employees only.
Physical RequirementsThis role necessitates effective communication, the ability to operate necessary equipment, and mobility within the office environment.
Employment TypeFull-time
Travel RequirementsMinimal
Work EnvironmentOn-Site
Compensation PackageIncludes benefits such as 401(k) with Matching Contributions, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount Program, HSA/FSA, Paid Time Off (PTO), and Paid Holidays. *Benefits are applicable to full-time employment only.
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