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Customer Engagement Specialist

2 months ago

Orlando, Florida, United States Bloomingdale's Full time

Overview:

The primary role of the Bloomingdale's Client Specialist is to enhance sales within their assigned area or brand. This is achieved through exceptional customer service, in-depth product knowledge, and maintaining an attractive merchandise display. Building personal relationships with clients and educating fellow team members are also key responsibilities. The Client Specialist is approachable, friendly, and prioritizes customer needs. When not engaging with customers or conducting outreach, the Client Specialist is expected to perform tasks that support the overall shopping experience.

Key Responsibilities:

  • Foster a seamless and enjoyable in-store experience to develop and nurture customer relationships.
  • Utilize and master technology to enhance service delivery.
  • Serve as a knowledgeable ambassador for the brand/category, confidently selling products.
  • Contribute to merchandising and operational tasks as required.

Qualifications:

  • High School Diploma or equivalent is mandatory.
  • 1-2 years of relevant experience is preferred.
  • Exhibit open and ongoing communication, ensuring others are informed and presenting information clearly.
  • Possess strong leadership, facilitation, and interpersonal skills, capable of collaborating across various functions.
  • Demonstrate creative, strategic, and technical thinking abilities.
  • Ability to adapt to a flexible schedule based on departmental and company requirements.

Physical Requirements:

  • Position necessitates extended periods of standing and walking throughout the store.
  • May require reaching, crouching, kneeling, and color vision.
  • Frequent use of computers and technology essential for job functions, including handheld devices and cash registers.
  • Regularly lift or move items weighing up to 25lbs.

About Bloomingdale's:

Bloomingdale's is dedicated to making fashion personal and enjoyable, blending aspiration with approachability. Our mission is to inspire customers to view style as a source of creative energy in their lives. We strive to create a unique shopping experience, where every team member plays a vital role in realizing our mission. We value diversity in backgrounds, thoughts, and opinions, all while fostering a fun and collaborative environment.