IT Service Management Analyst

2 weeks ago


Davenport, Iowa, United States Cobham Plc Full time

Cobham Plc Careers

Join us in a dynamic role that offers a blend of challenges and rewards across various disciplines, contributing to Cobham's position as a leading global technology and services provider.

Position Overview:

As an IT Service Delivery Analyst, you will be responsible for:

  • Assessing and optimizing local network systems, including the planning, design, evaluation, and selection of operating systems and protocol suites.
  • Installing and maintaining network operations, which encompasses both software and hardware components.
  • Providing support for desktop application software installations.
  • Managing the local area network, addressing hardware and software issues encountered by users.
  • Facilitating the acquisition of necessary hardware and software resources.
  • Assisting users with network usage, troubleshooting, and resolving network-related challenges.
  • Guiding users in basic application usage and troubleshooting software or operating system issues.
  • Implementing and supporting systems for the user base effectively.
  • Overseeing the setup, maintenance, and support of mobile devices.
  • Ensuring accurate and timely responses to helpdesk inquiries and ticket resolutions.
  • Adhering to prescribed safety principles and current IT policies during all operations.
  • Performing additional related duties as assigned.

Qualifications:

The ideal candidate will possess:

  • An Associate's Degree or a High School Diploma with a minimum of 5 years of relevant experience.
  • At least 3 years of experience in supporting PC software and hardware.
  • A background in customer service for 3 years or more.
  • Experience in environments utilizing a ticketing system.
  • A Bachelor's Degree in Information Technology, Information Systems, or a related technical field is preferred.
  • Experience in a manufacturing setting is advantageous.
  • Exceptional customer service and troubleshooting skills.
  • A keen attention to detail and the ability to manage multiple high-priority tasks.
  • A willingness and ability to learn new skills.
  • The capability to work independently as well as collaboratively within a team.
  • The physical ability to lift up to 25 lbs. occasionally.
  • The capacity to work in an office or indoor industrial environment.

Job Category: Information Technology

Schedule: Full-time



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