Director of Customer Engagement Programs
3 days ago
We are seeking a dynamic and experienced professional to lead our customer engagement programs at All In Energy. As a key member of our team, you will be responsible for overseeing the design, implementation, and evaluation of customer-facing programs that help priority populations access Massachusetts' nation-leading energy efficiency, decarbonization, and clean energy programs.
Key Responsibilities:- Program Development and Implementation: Develop and refine program strategies to increase participation in energy programs and services, ensuring excellent client service and customer experience.
- Team Leadership and Management: Provide strategic direction and oversight for a team of 10 field and phone staff, building and nurturing a high-performing team.
- Partnership and Collaboration: Establish and maintain relationships with energy efficiency companies, community organizations, municipalities, state agencies, utilities, and other stakeholders.
- Data and Reporting: Monitor and evaluate program effectiveness using data-driven insights, preparing and submitting regular reports on program progress and outcomes.
- Candidate Outreach and Recruitment: Lead recruitment efforts to attract diverse candidates from environmental justice communities, implementing targeted outreach initiatives to engage multilingual candidates.
- 5+ years of experience in program and/or staff management or a related field.
- 3+ years of experience managing a call center and/or field marketing team focused on client case management, outreach, sales, fundraising, or education campaigns.
- Proven leadership and team management skills.
- Experience working with diverse populations, particularly in low-to-moderate income or majority-minority communities.
- Strong project management skills, with the ability to lead multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, including the ability to collaborate effectively with a wide range of partners and stakeholders.
- Knowledge of the Massachusetts clean energy sector and energy efficiency programs.
- Experience in designing and implementing customer engagement programs.
- Experience with recruitment and talent development.
- Bilingual in English and other language(s) spoken in the communities we serve.
We encourage candidates from underrepresented groups to apply, and we value diverse perspectives and are committed to an inclusive environment.
-
Customer Engagement Specialist
3 weeks ago
Lawrence, Massachusetts, United States Massachusetts Employer Full timeJob Summary:The Customer Outreach and Employer Engagement Specialist will serve as a critical bridge, connecting the Massachusetts Employer with employers, training providers, schools, community organizations, and customers.This role will connect potential clients to our workforce development programs to help them move beyond entry-level positions and secure...
-
Customer Engagement Specialist
4 weeks ago
Lawrence, Massachusetts, United States Commonwealth Motors Full timeAre you passionate about technology and customer interaction? We are looking for dynamic individuals to become part of our exceptional Business Development Team. This position offers a fantastic opportunity to kickstart your career in the automotive retail sector while gaining insight into the complete dealership experience.In this position, you will serve...
-
Assistant Program Director
9 hours ago
Lawrence, Massachusetts, United States Northeast Family Services Full timeJob OpportunityNortheast Family Services is a leading mental health provider with over 20 years of experience delivering services to children, youth, and families. We are seeking an experienced and licensed clinician for the role of Assistant Program Director to lead our growing Outpatient Telehealth team!This is a fully remote, telehealth opportunity that...
-
Associate Director of Workforce Development
4 days ago
Lawrence, Massachusetts, United States All In Energy Full timeJob Title: Associate Director of Workforce DevelopmentAt All In Energy, we're committed to accelerating the transition to an inclusive clean energy economy. We're seeking a dynamic Associate Director of Workforce Development to spearhead our workforce development program, aimed at deepening the expertise and expanding the skillsets of our Customer Action...
-
School Program Coordinator
4 weeks ago
Lawrence, Massachusetts, United States The Community Group Full timeJob OverviewPosition SummaryThe Community Group Are you committed to fostering a supportive and engaging educational atmosphere for children? We are looking for a passionate Program Site Manager to oversee, guide, and ensure the effective execution of our educational site initiatives. In this role, you will lead a team of dedicated educators and staff,...
-
Program Director of Outpatient Services
4 days ago
Lawrence, Massachusetts, United States Northeast Family Services Full timeJob OpportunityNortheast Family Services, a leading mental health provider, is seeking an experienced Licensed Independent Clinical Social Worker (LICSW) to serve as the Program Director of Outpatient Services in Massachusetts. This role offers a unique opportunity to lead a growing team and contribute to the organization's mission of providing high-quality...
-
After-School Program Coordinator
4 weeks ago
Lawrence, Massachusetts, United States Lawrence Family Development Full timePosition OverviewLawrence Family Development Charter SchoolEmpowering families...fostering communityThis role entails managing the Extended Day Program at the Academy for Early Academic Preparation. The Site Director is expected to exemplify appropriate conduct, serving as a role model for students, parents, and colleagues. The individual in this position is...
-
Customer Outreach Specialist
2 weeks ago
Lawrence, Massachusetts, United States Massachusetts Employer Full timeCustomer Outreach and Employer Engagement SpecialistMassachusetts Employer is seeking a highly skilled Customer Outreach and Employer Engagement Specialist to join our dynamic team. As a key member of our workforce development team, you will play a critical role in connecting employers with our programs and services.Key Responsibilities:Develop and implement...
-
Workforce Development Program Associate
3 weeks ago
Lawrence, Massachusetts, United States Massachusetts Employer Full timeJob Summary:The Customer Outreach and Employer Engagement Specialist will serve as a critical bridge, connecting the Massachusetts Employer with employers, training providers, schools, community organizations, and customers.This role will connect potential clients to our workforce development programs to help them move beyond entry-level positions and secure...
-
Customer Service Ambassador
6 days ago
Lawrence, Massachusetts, United States State of Massachusetts Full timeCustomer Service Representative RoleThe Customer Service Representative's role is to deliver exceptional customer service to the Massachusetts State Lottery Commission's customers and agents through various communication channels. This includes providing timely and accurate information, resolving customer inquiries, and ensuring a positive experience for all...
-
Customer Service Ambassador
2 weeks ago
Lawrence, Massachusetts, United States State of Massachusetts Full timeJob Summary:The Customer Service Representative's role is to deliver top-quality customer service to the State of Massachusetts' customers and agents through all available modes of communication. This includes providing timely and effective support to resolve customer inquiries and issues, ensuring a positive experience for all interactions.Key...
-
Athletic Program Manager
1 day ago
Lawrence, Massachusetts, United States City Of Lawrence Full timeJob SummaryThe Athletic Supervisor is responsible for managing and overseeing the campus' inter-scholastic athletic program. This includes ensuring compliance with state and school athletic regulations, administering departmental funds and accounts, and demonstrating a culture of professionalism, sportsmanship, and respect.Key ResponsibilitiesPrepare a...
-
Clinical Program Coordinator
3 weeks ago
Lawrence, Massachusetts, United States Northeast Family Services Full timeJob SummaryNortheast Family Services is seeking a highly skilled and experienced professional to join our team as a Quality Assurance Clinician. This role is responsible for supporting the Quality Assurance Manager in implementing and monitoring our quality assurance program.Key ResponsibilitiesProvide training and create guides to support the agency's...
-
Customer Service Representative
3 weeks ago
Lawrence, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage...
-
Medical Director
3 weeks ago
Lawrence, Massachusetts, United States Enterprise Medical Recruiting Full timeJob DescriptionCompany OverviewEnterprise Medical Recruiting is a leading provider of medical recruitment services, dedicated to connecting top talent with premier healthcare organizations.Job SummaryWe are seeking a highly skilled and experienced Psychiatrist to serve as Medical Director at our Community Behavioral Health Center. As a key member of our...
-
Café Ambassador
1 week ago
Lawrence, Massachusetts, United States Capital One Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our café team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesEngage with customers and the community to create a welcoming and inclusive...
-
Taxation Specialist Training Program
3 weeks ago
Lawrence, Massachusetts, United States Jackson Hewitt - 3366 Full timeTaxation Specialist Training Program OverviewAre you interested in becoming a taxation expert? Join our esteemed organization, Jackson Hewitt, and gain invaluable training from seasoned professionals in the field.Our comprehensive tax preparation training will be conducted in select locations. You will delve into a variety of tax-related subjects,...
-
Nurse for Adult Programs
4 weeks ago
Lawrence, Massachusetts, United States Melmark Full timeMelmark Overview Melmark is a nonprofit organization dedicated to providing clinically sophisticated, evidence-based special education, residential, vocational, and therapeutic services for individuals diagnosed with autism spectrum disorders, developmental and intellectual disabilities, acquired brain injuries, medical complexities, and other neurological...
-
Café Ambassador
1 week ago
Lawrence, Massachusetts, United States Capital One Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our café team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesEngage with customers and the community to create a welcoming and inclusive...
-
Nutrition Program Manager
3 weeks ago
Lawrence, Massachusetts, United States AgeSpan Full timeJob SummaryWe are seeking a highly skilled and experienced Nutrition Program Manager to join our team at AgeSpan. As a key member of our Nutrition Department, you will be responsible for overseeing the daily operations of our Meals on Wheels program, congregate dining sites, and all AgeSpan Nutrition programs in an assigned area.Key Responsibilities:Manage...