Customer Outreach Specialist

2 weeks ago


Lawrence, Massachusetts, United States Massachusetts Employer Full time
Customer Outreach and Employer Engagement Specialist

Massachusetts Employer is seeking a highly skilled Customer Outreach and Employer Engagement Specialist to join our dynamic team. As a key member of our workforce development team, you will play a critical role in connecting employers with our programs and services.

Key Responsibilities:
  • Develop and implement effective outreach strategies to engage with employers and promote our workforce development programs.
  • Build and maintain relationships with employers, training providers, schools, and community organizations to identify opportunities for collaboration and partnership.
  • Provide exceptional customer service to employers, responding to their needs and concerns in a timely and professional manner.
  • Collaborate with our marketing team to develop and implement marketing strategies to promote our programs and services.
  • Stay up-to-date on industry trends and best practices in workforce development, and apply this knowledge to inform our outreach and engagement efforts.
Requirements:
  • Bachelor's degree in human services, marketing, or a related field, or equivalent experience.
  • At least two years of experience in customer outreach, employer engagement, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employers and other stakeholders.
  • Strong knowledge of the Merrimack Valley and surrounding communities, as well as the targeted population served by Massachusetts Employer.
  • Proficiency in Microsoft Office, Google applications, and Canva, with experience developing multimedia presentations and marketing products.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A hybrid work schedule with flexible hours.


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