Customer Experience Coordinator

4 days ago


Royersford, Pennsylvania, United States Capriotti's Sandwich Shop Full time
{"title": "Customer Experience Administrator", "description": "Overview

The Customer Experience Administrator is a key role that supports multiple aspects of our customer interactions. This part-time position offers the potential for career growth and is estimated to be up to 90% remote, with the remaining 10% spent at our shop locations or interacting with local businesses.

Responsibilities
  • Develop and implement social media content to engage with customers and promote our brand.
  • Analyze customer feedback and provide insights to improve performance and generate sales.
  • Initial contact with customers who request callback through our customer feedback platform.
  • Weekly reporting to the Regional Manager on areas for improvement and strong performance.
  • Respond to customer reviews on Google and Yelp.
  • Outreach to local businesses and organizations to build relationships and opportunities.
  • Build and maintain a customer database.
  • Communicate upcoming deals and specials to customers and staff.
Training and Development
  • Two weeks of in-shop training to learn our menu and processes.
  • Periodic training on new items or processes, which may be remote.
  • Introduction to our social media and review response platform.
  • Introduction to our customer feedback platform.
Compensation and Benefits
  • Annual part-time salary of $10,000-$15,000.
  • Potential for commission-based pay.

Flexible work-from-home options are available.

", "company": "Capriotti's Sandwich Shop"}

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