Customer Service Representative

5 days ago


Royersford, Pennsylvania, United States Force America Full time
Job Summary

Force America is seeking a highly skilled Customer Service Representative to support our company divisions. As a key member of our team, you will provide exceptional customer support by responding to inquiries, requests for quotes, and answering questions on common product lines.

Key Responsibilities:

  • Partner with assigned customers to provide pricing, availability, and updates on order status.
  • Respond to customer inquiries regarding common product lines, current orders, order escalation, and part availability.
  • Enter component and sub-assemblies for sales and quotes.
  • Provide administrative support, including correspondence via email and fax, and return authorizations.
  • Maintain a minimum profit margin.
  • Complete component pricing and availability inquiries.
  • Assist inside sales and outside sales teams with research work, small projects, and pricing.
  • Partner with Outside Sales to coordinate customer service needs for dedicated customer bases.

Requirements:

  • High School Diploma or GED.
  • Post-secondary degree or 2 years of relevant work experience.
  • Experience with assembly or working with customers, preferred.
  • Basic analytical ability to understand pricing and cost.
  • Strong mechanical aptitude, preferred.
  • Strong communication skills, written and verbal, most often over the phone.
  • Strong sense of urgency and ability to prioritize to meet customer expectations.
  • Detail-oriented and patient.
  • Experience with Microsoft applications, including Outlook, Excel, and Word.


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