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Patient Service Representative
2 months ago
At RadNet, we are committed to delivering exceptional patient care and service. As a Patient Service Representative, you will play a vital role in ensuring that our patients receive the highest level of care and attention.
Key Responsibilities:
- Greet and Register Patients: Provide a warm and welcoming experience for patients, ensuring that they feel comfortable and at ease.
- Obtain and Verify Patient Information: Collect and verify accurate patient information, including insurance and demographic details.
- Collect and Log Co-Pays and Fees: Ensure that all co-pays and fees are collected and logged accurately.
- Answer and Transfer Calls: Respond to incoming calls and transfer them to the relevant staff members.
- Schedule and Coordinate Appointments: Schedule, reschedule, or cancel appointments as needed, and notify staff of any changes.
- Provide Patient Orientation: Give patients a thorough orientation on preparatory and safety protocols, and provide directions to facilities as needed.
- Coordinate with Back-Office Staff: Work closely with back-office staff to ensure timely and effective care of patients.
- Safeguard Patient Property and Information: Demonstrate competency in safeguarding patient property and confidential information.
- Respect Company Property and Patient Boundaries: Treat company property and patient boundaries with respect and professionalism.
- Interact with Patients and Colleagues: Demonstrate effective communication and interpersonal skills when interacting with patients, families, and colleagues.
Requirements:
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Intermediate to Advanced Computer Skills: Proficiency in computer software and systems is essential.
- Strong Multitasking and Communication Skills: Ability to prioritize tasks and communicate effectively with patients and colleagues.
- Experience in Customer Service: Previous experience in customer service or a related field is preferred.
- Medical Terminology Knowledge: Familiarity with medical terminology and recent experience in a medical or radiology office is an asset.
- Bilingual in English/Spanish: Bilingual skills in English and Spanish are an advantage.
