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Service Advisor
2 months ago
At Open Road Auto Group, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their vehicles.
Key Responsibilities:- Inspect vehicles and accurately identify and verify clients' service needs, recording them on the repair order.
- Interact with customers to determine immediate service needs and provide excellent customer service experience.
- Serve as a liaison between technicians and customers, ensuring seamless communication and resolution of issues.
- Use a consultative approach to educate customers on services and products, promoting the sales of services, parts, and accessories.
- Support center goals for service by generating high sales of services, parts, and accessories, and repeat new vehicle sales through a premium Aftersales experience.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications, ensuring requested vehicle services are performed correctly.
- Perform a consultative vehicle delivery with clients when work is completed, and supervise cleaning and preparation of new and used vehicles.
- Build and maintain knowledge of products and services through on-the-job training and participation in educational and development programs.
- Excellent communication skills and ability to be a team player.
- Ability to minimize and redirect customers' frustrations.
- Technically knowledgeable, experienced, or trainable on product line.
- Outgoing and patient personality with good client relations ability.
- Professional appearance.
- Excellent communication capability.
- Strong organizational skills.
- 1+ years of Service Advisor experience.
- Technical certification a plus.
- Manufacturer certifications a plus.
- Proven track record.
- Ability to supply CSI Reports and Productivity Reports.
At Open Road Auto Group, we offer a comprehensive Total Compensation Rewards Program, including:
- BASE PAY - Determined by competitive market pay rate for your job, your skills, experience, and performance.
- BONUSES - Rewards achievement of specific business goals, in eligible positions.
- BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
- Medical, Dental, and Vision Plans.
- Vacation Time.
- Personal Time.
- Short and Long Term Disability.
- Life Insurance.
- 401(k) Retirement Plan with employer match.
- Manufacturer Certifications.
- Leadership Training Programs.
- Vehicle Purchase Discounts.
- Wellness Initiatives.
- Volunteer Time.
We are committed to providing a Five Star customer service experience and a highly motivated, world-class workforce that is committed to satisfying our customers' needs. If you are a customer-focused and technically skilled individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
