Automotive Service Representative

2 weeks ago


Jersey City, New Jersey, United States Midas Full time
Service Advisor Job Description

Midas Auto Center is seeking a skilled Service Advisor to act as the liaison between our customers and service technicians. As a Service Advisor, you will be responsible for greeting customers, listening to their requests, and answering phones. You will also schedule appointments, estimate work, order parts, and cashier. Your goal will be to ensure customer satisfaction by working with customers to determine their vehicle concerns, recommending maintenance, and working with technicians to convey the customers' concerns with accurate repair descriptions.

Requirements
  • Service Advisor/Writer experience, aftermarket, or quick lube welcome to apply
  • Strong track record of outstanding customer service
  • Knowledge of operating systems is a plus, but not required
  • Ability to work in a strong, fast-paced environment
  • Good personal organizational skills
  • Be punctual and reliable
  • Must be available to work Saturdays

Key Responsibilities:

  • Strong listening skills to gather information from customers
  • Effective interviewing skills to ask follow-up questions
  • Thorough knowledge of automobiles to gather information and discuss vehicles with authority
  • Verbal communication skills to explain complex technical problems in simple terms
  • Familiarity with database software used for entering customer information
  • Arithmetic ability to calculate the total cost of parts and labor when creating estimates
  • Organizational skills to keep track of multiple jobs and manage estimates and other paperwork

Compensation: Pay Based on Experience, $19.00 - $24.00 per hour



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