Service Advisor

3 days ago


Jersey City, New Jersey, United States Open Road Auto Group Full time
Service Advisor Job Description

At Open Road Auto Group, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their vehicles.

Key Responsibilities:
  • Inspect vehicles and identify service needs, accurately recording information on repair orders.
  • Interact with customers to determine immediate service needs and provide excellent customer service experience.
  • Serve as a liaison between technicians and customers, ensuring seamless communication and resolution of issues.
  • Use a consultative approach to educate customers on services and products, promoting sales of services, parts, and accessories.
  • Support center goals for service by generating high sales of services, parts, and accessories, and repeat new vehicle sales through a premium Aftersales experience.
Requirements:
  • Excellent communication skills and ability to be a team player.
  • Ability to minimize and redirect customer frustrations.
  • Technically knowledgeable, experienced, or trainable on product line.
  • Outgoing and patient personality with good client relations ability.
  • Professional appearance.
  • Excellent communication capability.
  • Strong organizational skills.
  • 1+ years of Service Advisor experience.
  • Technical certification a plus.
  • Manufacturer certifications a plus.
What We Offer:
  • Competitive base pay.
  • Bonuses for achieving specific business goals.
  • A comprehensive benefits package, including wellness coverage, optional benefits, income protection, 401(k), and more.
  • Leadership training programs and opportunities for advancement.
  • Vehicle purchase discounts and wellness initiatives.

At Open Road Auto Group, we are committed to providing a Five Star customer service experience and a highly motivated, world-class workforce. If you are a customer-focused and technically skilled individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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