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Hotel Operations Manager

2 months ago

Scarborough, Maine, United States Highgate Hotels Full time
Job Summary

We are seeking a highly experienced and skilled Hotel Operations Manager to join our team at Highgate Hotels. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and efficiency.

Key Responsibilities
  • Hotel Sales and Revenue Generation
    • Conduct daily sales meetings with the Director of Sales to discuss sales strategies and goals
    • Develop and implement sales plans to increase revenue and occupancy
    • Build and maintain relationships with key clients and partners
  • Hotel Operations and Management
    • Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance
    • Manage and develop a team of hotel staff, including department heads and front-line employees
    • Ensure that all hotel staff are trained and equipped to provide exceptional service to our guests
  • Financial Management
    • Manage the hotel's budget and financial performance, including forecasting and reporting
    • Develop and implement cost-saving initiatives to improve profitability
    • Ensure that all financial transactions are accurate and compliant with company policies
  • Guest Services and Quality Assurance
    • Ensure that all guests receive exceptional service and that their needs are met
    • Conduct regular quality assurance checks to ensure that the hotel meets the highest standards of quality and cleanliness
    • Address any guest complaints or issues in a timely and professional manner
Requirements
  • At least 6 years of progressive experience in hotel operations or a related field
  • Experience managing multiple properties or departments
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and partners
  • Strong analytical and problem-solving skills, with the ability to manage budgets and financial performance
  • Ability to work in a fast-paced environment and adapt to changing circumstances