Hotel Operations Manager

4 weeks ago


Scarborough, Maine, United States Residence Inn PortlandScarborough Full time
Job Summary:

The General Manager is responsible for overseeing the overall operations of the Residence Inn Portland/Scarborough, ensuring that the hotel maintains high standards of quality and service. This includes managing the hotel's financial performance, supervising staff, and implementing strategies to drive revenue growth and improve guest satisfaction.

Key Responsibilities:

Conduct daily HHBR meetings with the Director of Sales to discuss sales strategies and goals

Play a key role in hotel sales efforts, including calling on top ten accounts, meeting clients, and hosting luncheons and receptions

Tour the operating departments daily, making adjustments as needed via department heads

Conduct weekly staff meetings, including weekly training sessions presented by managers and self, and the review of previous and future sales and operations efforts

Meet all financial review dates and corporate directed programs in a timely fashion

Hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors

Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures

Develop managers for future advancement through competency training and corporate sponsored training programs

Participate in required M.O.D. coverage as scheduled

Maintain direct contact with and monitor the development of management trainees

Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance

Oversee and assist in the Highgate Hotel budget process as required

Requirements:

At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience

Experience managing multiple properties

Long hours sometimes required

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Must have valid driver's license for the applicable state

Maintain a warm and friendly demeanor at all times

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Attend all hotel required meetings and trainings

Participate in M.O.D. coverage as required

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include wearing nametags

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Must be able to maintain confidentiality of information

Perform other duties as requested by management

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