Hotel Operations Manager

5 days ago

Scarborough, Maine, United States Residence Inn PortlandScarborough Full time
Job Title: General Manager

Residence Inn Portland/Scarborough is seeking a highly skilled and experienced General Manager to lead our team. As a General Manager, you will be responsible for the overall success of the hotel, including revenue growth, guest satisfaction, and employee development.

Key Responsibilities:
  • Develop and implement strategies to drive revenue growth and improve guest satisfaction.
  • Lead and manage a team of department heads to ensure seamless hotel operations.
  • Conduct daily HHBR meetings to review sales and operations efforts.
  • Tour operating departments daily to ensure high standards of quality and service.
  • Conduct weekly staff meetings to review sales and operations efforts and provide training.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers and M.I.D.'s.
  • Ensure all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel budget process as required.
  • Ensure training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s.
  • Perform any other duties as requested by the Vice President or Regional Director of Operations.
  • Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure all scheduled meetings take place on the property.
Requirements:
  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Experience managing multiple properties.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must have valid driver's license for the applicable state.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

  • Hotel Operations Manager

    4 weeks ago

    Scarborough, Maine, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly experienced and skilled Hotel Operations Manager to join our team at Highgate Hotels. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and...

  • Hotel Operations Manager

    7 days ago

    Scarborough, Maine, United States Highgate Hotels Full time

    General Manager Job DescriptionJob Summary: We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth.About the Role: As a General Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and achieving financial targets.Key...

  • Hotel Operations Manager

    2 weeks ago

    Scarborough, Maine, United States Highgate Hotels Full time

    General Manager Job DescriptionHighgate Hotels is seeking a highly skilled and experienced General Manager to lead our team at the Residence Inn Portland/Scarborough. As a key member of our management team, you will be responsible for driving hotel profitability, ensuring exceptional guest satisfaction, and developing our employees.Key...

  • Hotel Receptionist

    4 weeks ago

    Scarborough, Maine, United States Residence Inn PortlandScarborough Full time

    Job Summary:The Front Office Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.Follow all cash handling and credit policies.Be aware...

  • Executive Housekeeping Manager

    3 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    About the Role:The Giri Hotel Management LLC is seeking a highly detail-oriented and organized Executive Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.Key Responsibilities:Inspect rooms once cleaned by housekeeping...

  • General Manager

    7 days ago

    Scarborough, Maine, United States Highgate Full time

    Job Title: General ManagerHighgate Hotels is seeking a seasoned General Manager to lead our team at the Residence Inn Portland/Scarborough. As a key member of our management team, you will be responsible for driving hotel profitability, ensuring exceptional guest experiences, and developing a high-performing team.Key Responsibilities:Develop and implement...

  • Assistant General Manager

    3 weeks ago

    Scarborough, Maine, United States Residence Inn by Marriott Full time

    Assistant General Manager Job DescriptionWe are seeking a highly motivated and experienced Assistant General Manager to lead our hotel operations. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our establishment.Key Responsibilities:Lead hotel sales efforts, including calling on top clients, meeting with...

  • General Manager

    7 days ago

    Scarborough, Maine, United States Residence Inn PortlandScarborough Full time

    Job Title: General ManagerCompany: Residence Inn Portland/ScarboroughJob Type: Full-timeLocation: Scarborough, ME 04074Job Summary:The General Manager is responsible for leading the hotel team to achieve profitability through revenue generation, cost control, guest satisfaction, and employee development. This role requires a strong leader who can motivate...

  • Front Desk Associate

    2 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Front Desk Associate OpportunityWe are seeking a detail-oriented and customer-focused individual to join our team as a Front Desk Associate at the Fairfield Inn Portland Maine Mall.Key Responsibilities:Manage online, phone, and in-person room reservationsWelcome guests, check them in/out, distribute room keys, and explain hotel amenitiesTake payment and...

  • Guest Services Representative

    4 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Join Our Team of Hospitality Professionals Giri Hotel Management LLC is seeking a dedicated Full-Time Guest Services Representative. Ideal candidates should possess strong attention to detail, the ability to work independently as well as collaboratively, and excellent communication skills. Compensation: $18.50/hour Why choose Giri Hotels? Our employees enjoy...

  • Housekeeping Supervisor

    4 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Job Summary:We are seeking a highly detail-oriented and organized Executive Housekeeping Manager to join our team at Giri Hotel Management LLC. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and quality in our hotel rooms.Key Responsibilities:Room Inspections: Conduct thorough...

  • Front Desk Associate

    1 week ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Front Desk Associate OpportunityWe are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at the Fairfield Inn Portland Maine Mall. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Manage online,...

  • Executive Housekeeper

    4 days ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Executive Housekeeper Job DescriptionWe are seeking a detail-oriented and organized Executive Housekeeper to join our team at the Fairfield Inn Scarborough. As a key member of our Housekeeping department, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.Key Responsibilities:Inspect rooms to ensure they...

  • Housekeeping Associate

    3 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Housekeeping Job OpportunityWe are seeking a detail-oriented and skilled Housekeeping Associate to join our team at Giri Hotel Management LLC. As a Housekeeping Associate, you will be responsible for providing exceptional cleaning services to our guests.Key Responsibilities:Provide basic housekeeping duties, including changing bed linens, restocking room...

  • Housekeeping Associate

    3 weeks ago

    Scarborough, Maine, United States Giri Hotel Management LLC Full time

    Housekeeping Job OpportunityWe are seeking a detail-oriented and skilled Housekeeping Associate to join our team at Giri Hotel Management LLC. As a Housekeeping Associate, you will be responsible for providing exceptional cleaning services to our guests.Key Responsibilities:Provide basic housekeeping duties, including changing bed linens, restocking room...

  • Warehouse Operations Manager

    4 weeks ago

    Scarborough, Maine, United States Floor & Decor Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Floor & Decor. As a key member of our operations team, you will be responsible for directing and overseeing the warehouse operations of each retail store, ensuring that products are received, stored, and shipped efficiently and effectively.Key...

  • Maintenance Operations Manager

    4 weeks ago

    Scarborough, Maine, United States Abbott Laboratories company Full time

    Abbott is a leading global healthcare organization dedicated to enhancing the quality of life for individuals at every stage. Our extensive range of transformative technologies encompasses various healthcare sectors, featuring prominent businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our workforce of...

  • Project Manager

    22 hours ago

    Scarborough, Maine, United States Jobot Full time

    About UsBased in Maine, we are a well-established General Contractor (GC) specializing in commercial construction. Our projects include hotels, warehouses, medical buildings, laboratories, and more.Job DetailsWe are hiring a Project Manager to join our team due to growth. As a Project Manager, you will be responsible for overseeing commercial construction...

  • Store Operations Manager

    1 week ago

    Scarborough, Maine, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Store Lead. As a key member of our leadership team, you will be responsible for driving the financial performance of our facility, directing facility operations, and providing supervision and development opportunities for members of management and hourly...

  • Bakery Operations Manager

    3 weeks ago

    Scarborough, Maine, United States Hannaford Supermarkets Full time

    About the RoleWe are seeking a highly skilled and experienced Bakery Operations Manager to join our team at Hannaford Supermarkets. As a key member of our bakery department, you will be responsible for leading the operations of the department and ensuring that our customers receive the highest quality products and services.Key ResponsibilitiesLead the...