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Account Manager

1 month ago

San Antonio, Texas, United States DPR Investments Full time
Account Manager - Collections

DPR Investments is seeking a highly skilled and motivated Account Manager to join our team. As a key member of our Account Management-Collections team, you will be responsible for performing customer service and collection efforts to minimize losses on pre-charge-off accounts, vehicle impounds, total-loss, and substitution of collateral accounts.

Key Responsibilities:
  • Document conversations, collection/recovery activity, and utilize promises effectively.
  • Assist insurance adjusters with requests, questions, and problems regarding pending claim settlements.
  • Initiate contact with customers to negotiate payments or secure collateral.
  • Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
  • Recommend repossessing or abandoning impounds by assessing the value of the vehicle versus storage/repair/repossession fees.
  • Utilize advanced skip tracing and collection techniques for accounts with difficulty establishing phone contact.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in collections or customer service.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
Benefits:
  • Excellent pay plan with base salary and commissions.
  • Great benefits package, including medical, dental, vision, life/AD&D, LTD/STD, and 401(k) plan with company matching contributions.
  • Great paid time off plan, starting with 3 weeks per year.