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Store Operations Manager

2 months ago


Billings, Montana, United States Krispy Kreme Doughnut Corporation Full time
Job Description

Job Title: Executive Director of Operations

Job Summary:

We are seeking an experienced and skilled Executive Director of Operations to join our team at Krispy Kreme Doughnut Corporation. As a key member of our management team, you will be responsible for overseeing all aspects of store operations, including production, sales, and human resources.

Key Responsibilities:

  • Guest Service:
    • Ensure that all products meet our high quality standards and guarantee customer satisfaction.
    • Serve as a role model for customer-first behaviors according to company standards.
    • Build a team of customer-focused employees through coaching and performance management.
    • Handle difficult customer situations professionally.
    • Handle customer complaints and concerns in a timely and effective manner.
    • Respond to customer inquiries in a timely and professional manner.
    • Ensure that all products meet our quality standards.
    • Conduct store tours to ensure that our facilities are clean and well-maintained.
    • Answer the telephone in a timely manner and utilize our greeting procedures.
  • Supervisory:
    • Supervise store operations to ensure that all tasks are completed efficiently and effectively.
    • Ensure that all of the store's physical property is in good condition.
    • Conduct or delegate opening and closing responsibilities.
  • Sales:
    • Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling.
    • Achieve business plan objectives and profitability according to store operating plan and established financial goals.
  • Production:
    • Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
    • Understand the production process and maintain a schedule that guarantees high quality and output.
    • Understand and implement store quality control procedures.
    • Coordinate production schedules to meet customer demands and to minimize labor hours.
    • Inspect, troubleshoot, and assess any production or equipment problems.
  • Safety and Sanitation:
    • Demonstrate safety consciousness and promote store safety, including wearing required personal protective equipment.
    • Maintain a high level of store sanitation and cleanliness, including adhering to cleaning schedules and training employees.
  • Equipment:
    • Oversee the proper upkeep of store facility and equipment.
  • Personnel:
    • Direct and develop employees, including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution, and firing.
    • Build a team of customer-focused employees and foster teamwork.
    • Demonstrate leadership in employee development.
    • Communicate to store employees and enforce all store policies, standards, and practices.
    • Schedule employees to ensure adequate staffing levels.
    • Conduct performance reviews with employees.
  • Accounting:
    • Ensure maximum profitability and sales growth in all store functions.
    • Manage income and expense budgets, including accounts payable/receivable, profit and loss, and inventory control.
    • Complete required corporate reporting documentation, both financial and operational.
    • Manage company resources responsibly, including inventory control.
    • Manage financial duties, including deposits, collecting accounts receivable, and properly documenting all transactions.
    • Protect company assets.
    • Maintain a resourceful budget and control all costs and expenses.
    • Manage financial duties, including payroll and cash handling procedures.
    • Accounting tasks, including counting and depositing revenues.
  • Leadership:
    • Communicate and model company standards and policies.
    • Implement efficiently and effectively directives from store, corporate, and divisional management.
    • Develop and maintain store organization to promote efficient operations.
    • Interface with corporate office personnel.

Requirements:

  • High school or GED required.
  • Complete Krispy Kreme GM Development course.
  • Must perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training Workbooks.
  • Experience with sales, management, production, and customer service.
  • Strong communication, organizational, and leadership skills.
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm.
  • Self-motivation, creativity, and adaptability.
  • Basic computer, telephone, and fax knowledge.
  • Must be at least 21 years of age.
  • Must meet Krispy Kreme driving standards (three year clean driving record).
  • Pass a pre-employment drug screen and criminal background check.

Preferred Qualifications:

  • Post Secondary Education strongly preferred.