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Customer Success Manager Systems Expert

2 months ago

North Andover, Massachusetts, United States Watts Water Technologies Full time
{"title": "Customer Success Manager Systems Expert", "description": "Job Summary

We are seeking a highly skilled Customer Success Manager Systems Expert to join our team at Watts Water Technologies. As a key member of our customer-facing team, you will be responsible for fostering strong relationships with our customers and developing long-term strategies to ensure their satisfaction with our products.

Key Responsibilities
  • Synthesize data from Watts Digital products, customer input, and your own plumbing expertise to diagnose plumbing system issues and anomalies.
  • Respond to customer inquiries regarding their plumbing systems and provide recommendations to address issues.
  • Propose improvement and optimization opportunities for customers and create high customer satisfaction by aiding them to understand the value of Watts product offerings.
  • Scope ecosystem product offerings to best deliver value for individual customer situations and share relevant customer feedback and insights with cross-functional teams.
  • Collaborate with sales and marketing teams by providing input on customer needs, plumbing challenges, and ways to address with Watts' Digital products.
Requirements
  • Bachelor's degree in engineering or certification or documented training in a technical trade, preferably plumbing, plus 8 years of experience.
  • Deep understanding of commercial building plumbing systems and hands-on experience in diagnosing high-level plumbing/water issues.
  • Able to analyze plumbing system data to remotely assess a property's plumbing/water situation.
  • Customer-facing experience – problem-solve, and discuss findings and recommendations with customers.
  • Focused on delivering value to our customers and works collaboratively with others.
What We Offer
  • People-First Culture – Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
  • 401K Plan
  • Flexible PTO & Generous Paid Holidays
  • Educational Assistance
  • Variety of Medical plan options – choose the one that is right for you
  • Sustainability – One of Newsweek's Top 400 of "America's Most Responsible Companies" for sustainability performance, three years running.
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