Security Officer

4 days ago

Paradise Valley, Arizona, United States Omni Hotels Full time
Job Title: Security/Loss Prevention Officer PM

Location: Montelucia Resort and Spa

About the Role:

We are seeking a highly skilled and experienced Security/Loss Prevention Officer to join our team at the Montelucia Resort and Spa. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, associates, and hotel property.

Responsibilities:

  • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
  • Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
  • Initiate and follow-up with all investigations of crimes committed against property and persons.
  • Assist sick/injured guests or associates ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
  • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
  • Maintain accurate records while performing basic duties, including camera monitoring, shift activity log, codebook, and employee/guest interactions.
  • Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
  • Perform frequent bag checks for associates leaving the property.
  • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
  • Maintain confidentiality when dealing with sensitive guest or associate issues.
  • Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas, and grounds.
  • Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Requirements:

  • Must be able to stand and walk for up to 4 hours per shift.
  • Must be able to communicate effectively by telephone, email, radio, and reporting.
  • Must have basic computer knowledge.
  • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
  • First Aid/CPR Certification is preferred.
  • Must be able to remain calm and professional during stressful situations.
  • Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

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