Customer Success Manager

2 weeks ago


San Jose, California, United States PayPal Full time
Customer Success Manager - Enterprise Solutions

At PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for fostering strategic relationships with key leaders within merchant organizations. Your primary goal will be to identify and address service roadblocks, mitigate escalations, and uncover new opportunities for cross-sell and upsell for PayPal.

Key Responsibilities:

  • Manage multiple customers, develop opportunities, and exceed new business targets
  • Collaborate closely with the Sales team to act as an advocate for merchants within PayPal
  • Develop and facilitate Quarterly Business Reviews with merchants
  • Proactively deliver value to merchants through ongoing use and optimization of existing products
  • Address servicing roadblocks, provide reactive servicing for production outages, and manage cross-functional teams to execute servicing needs

Requirements:

  • Minimum 7 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies
  • Proven track record of over-achievement, multi-year track record of successfully managing multiple customers
  • Strong planner/organizer, ability to communicate, listen, and influence
  • Strategy, product, and technical acumen and expertise

What We Offer:

  • Competitive compensation package, including an annual performance bonus and equity
  • Flexible work environment, with 3 days in the office and 2 days at your choice of either the PayPal office or your home workspace
  • Great benefits, including health and life insurance, employee shares options, and more


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