Veterans Experience Advocate
3 weeks ago
Responsibilities:
- Provide front-line operational support for the Contact Center, handling multiple tasks and prioritizing your work effectively.
- Utilize a multi-screen computer system, including a CRM application, to assist callers.
- Maintain confidentiality and privacy of callers, organizing and prioritizing multiple tasks.
- Grow into supervisory positions within the company.
Requirements and Qualifications:
- 6 months of work experience in customer service and call center environment.
- Able to hardwire to High Speed Internet with a minimum 25 mbps download without delay and 10 mbps upload without delay.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
- Able to work under pressure, including calm and effective dealing with escalating or difficult calls.
- Detail-oriented with strong organizational and time-management skills.
- Excellent verbal, interpersonal, and written communication skills.
Benefits:
- $17.20 per hour salary.
- 11 paid federal holidays.
- Employee-only medical, dental, life insurance, and more.
- Opportunity to grow into supervisory positions.
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