Veterans Experience Advocate

3 weeks ago


West Columbia, South Carolina, United States The Bowen Group Full time
As a Customer Service Representative at The Bowen Group, you will play a vital role in supporting the Veterans Experience Office's premier Contact Center. This is an exciting opportunity to work in a fast-paced contact center environment, utilizing your excellent communication and problem-solving skills to deliver exceptional customer service to callers from a wide variety of individuals, including Veterans and their family members and/or representatives.

Responsibilities:
  • Provide front-line operational support for the Contact Center, handling multiple tasks and prioritizing your work effectively.
  • Utilize a multi-screen computer system, including a CRM application, to assist callers.
  • Maintain confidentiality and privacy of callers, organizing and prioritizing multiple tasks.
  • Grow into supervisory positions within the company.

Requirements and Qualifications:
  • 6 months of work experience in customer service and call center environment.
  • Able to hardwire to High Speed Internet with a minimum 25 mbps download without delay and 10 mbps upload without delay.
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
  • Able to work under pressure, including calm and effective dealing with escalating or difficult calls.
  • Detail-oriented with strong organizational and time-management skills.
  • Excellent verbal, interpersonal, and written communication skills.

Benefits:
  • $17.20 per hour salary.
  • 11 paid federal holidays.
  • Employee-only medical, dental, life insurance, and more.
  • Opportunity to grow into supervisory positions.


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