Veterans Experience Team Supervisor
3 weeks ago
About the Role:
In this critical leadership position, you will oversee a team of Customer Service Representatives (CSRs) who provide essential support for the Veterans Experience Office's White House VA Hotline contact center. As a supervisor, you will be responsible for coaching and developing your team, answering escalated inquiries, and performing intake for the VA's complaint management program. Phone calls will come from a diverse range of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees.
Key Responsibilities:
* Lead a team of CSRs, providing guidance and support to ensure exceptional customer service.
* Develop and implement effective strategies to improve service quality and productivity.
* Foster a collaborative team environment that encourages open communication and feedback.
Requirements:
* Four years of experience in a contact center environment; one year of supervisory experience required.
* High school diploma or equivalent; military experience a plus.
* Strong leadership and communication skills; ability to work in a fast-paced environment.
What We Offer:
* A competitive salary: $65,000 - $85,000 per annum.
* Opportunities for professional growth and development in a dynamic organization.
* A chance to make a meaningful difference in the lives of Veterans and their families.
How to Apply:
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