Front Desk Representative

2 weeks ago


San Diego, California, United States UFC GYM Full time
Responsibilities

As a Front Desk Attendant at UFC GYM, you will be the first point of contact for our members and guests. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction is warm, welcoming, and professional.

Key Responsibilities:
  • Ensure that guests and members are promptly assisted and greeted with a smile.
  • Answer incoming calls in a professional and efficient manner, providing accurate information and resolving issues promptly.
  • Follow proper member check-in procedures, ensuring a seamless experience for our members.
  • Respond effectively to member questions, requests, and concerns, escalating to management if necessary.
  • Maintain accurate records, including the Maintenance Log, Fitness profiles, and group fitness reservations.
  • Report any unsafe conditions or emergency situations to management immediately.
Club Operations and Administration

You will also be responsible for maintaining the front desk and lobby area, ensuring it is clean and tidy at all times. Additionally, you will monitor retail goals and work with the maintenance and janitorial staff to address any maintenance or cleanliness issues promptly.

Required Qualifications:
  • High school diploma or equivalent required.
  • Current CPR/AED certification.
  • Strong interpersonal and communication skills, including telephone etiquette.
  • Ability to multi-task and perform tasks with accuracy and attention to detail.

We offer a competitive hourly rate, and we are excited to welcome a motivated and customer-focused individual to our team.



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