Room Attendant

2 weeks ago


Annapolis, Maryland, United States Sonesta International Hotels Full time
Position Overview
The Room Attendant plays a crucial role in maintaining the cleanliness and overall presentation of guest accommodations and public areas, adhering to established standards to ensure an exceptional guest experience.

Key Responsibilities:
- Uphold the Sonesta Service promise in all guest interactions, addressing complaints and special requests to ensure complete satisfaction.
- Execute cleaning and servicing of designated rooms or areas, which includes:
- Making beds
- Dusting and vacuuming
- Sanitizing bathrooms
- Removing trash
- Potentially clean kitchen areas, including appliances and dishware.
- Inform the supervisor upon completion of service to facilitate room availability for guests.
- Report any rooms that cannot be serviced according to procedures.
- When assigned to laundry duties, monitor supplies and equipment, ensuring they are operational and sufficient.
- Operate laundry machines following hotel standards and manufacturer guidelines.
- Inspect soiled linens for damage or stains and manage clean linens appropriately.
- Minimize waste of supplies and amenities throughout housekeeping operations.
- Participate in deep cleaning projects as required.
- Report maintenance needs or safety hazards to the supervisor.
- Manage lost and found items according to established protocols.
- Foster teamwork and quality service through effective communication with other shifts and departmental management.
- Ensure compliance with all relevant health and safety regulations.
- Perform additional duties as assigned.

Qualifications:
- Previous experience in housekeeping is preferred.
- Experience in the extended stay sector is advantageous.
- Proficiency in English is preferred; knowledge of additional languages is a plus.
- Basic literacy and numeracy skills are preferred.
- Ability to perform physical tasks, including standing, bending, and lifting up to 75 pounds.
- Regular use of commercial cleaning agents is required.
- Availability to work various shifts, including mornings, evenings, weekends, and holidays.

Benefits:
Sonesta offers a comprehensive benefits package to support the health and financial well-being of employees and their families, including:
- Medical, Dental, and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Discounts on Sonesta Hotels
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short and Long Term Disability Insurance
- Various Employee Perks and Discounts

We encourage interested candidates to complete a full application and attach a resume.
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