Customer Service Representative

20 hours ago


Chicago, Illinois, United States Wintrust Financial Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wintrust Financial. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Process a variety of financial transactions, including check cashing, withdrawals, deposits, and loan payments, with accuracy and efficiency.
  • Operate a teller drawer to serve customers and bank personnel in the lobby or drive-up.
  • Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel.
  • Develop skills to recognize potential fraud and report to management as necessary.
  • Comply with all department, bank, and regulatory policies and procedures.
  • Uphold established Wintrust culture.
  • May be responsible for bank opening/closing and may be required to participate in community events.
Requirements
  • Minimum 6 months of experience in cash handling or customer service.
  • High school degree or equivalent.
  • Travel between branches may be necessary.
  • Must be available to work all shifts, including Saturdays.
  • Must be able to lift 30 lbs.
  • Must be able to stand for long periods of time.
Benefits
  • Medical Insurance
  • Dental
  • Vision
  • Life insurance
  • Accidental death and dismemberment
  • Short-term and long-term Disability Insurance
  • Parental Leave
  • Employee Assistance Program (EAP)
  • Traditional and Roth 401(k) with company match
  • Flexible Spending Account (FSA)
  • Employee Stock Purchase Plan at 5% discount
  • Critical Illness Insurance
  • Accident Insurance
  • Transportation and Commuting Benefits
  • Banking Benefits
  • Pet Insurance


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