Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Seaboard Marine. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide guidance to customers on export requirements, rates, and regulations
- Respond to customer inquiries and requests in a timely and efficient manner
- Offer alternative solutions to unresolved problems
- Make bookings and manage customer accounts
- Collaborate with the pricing department to develop rates and quotes
- Stay up-to-date on M/V changes, tariff regulations, and other industry developments
- Track shipments and documentation
- Serve as a liaison between customers and internal teams
Requirements:
- 2 years of experience in customer service or a related field
- High school diploma or equivalent
- Basic to intermediate computer skills
- Ability to communicate effectively in English
- Strong organizational and multitasking skills
- Ability to work with limited supervision and strong initiative
Preferred Qualifications:
- Industry-related experience in customer service, traffic, and/or rates
Working Conditions:
This role is based in an office environment with a busy and dynamic atmosphere. The successful candidate will be required to work extended hours, weekends, and holidays as needed.
What We Offer:
Seaboard Marine offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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