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Customer Service Representative

2 months ago

Chicago, Illinois, United States Merieux NutriSciences Full time
About the Role

We are seeking a highly skilled Customer Care Representative to join our team at Merieux NutriSciences. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our Premier customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Be the primary interface for Premier customers, working closely with your team to ensure seamless onboarding and support.
  • Respond to customer inquiries in a timely and professional manner, resolving issues and providing accurate information.
  • Act as a liaison between customers and our labs, Technical Sales Managers, and other functions as needed.
  • Identify new opportunities with existing customers and ensure new leads are properly routed to the Sales function.
  • Provide exceptional customer service, adhering to Merieux NutriSciences' policies and best practices.
Requirements
  • Three plus years of experience in a customer service role, preferably in the food or beverage industry.
  • Laboratory experience, specializing in Chemistry, is desired.
  • A clear understanding of Chemistry testing methods and the ability to communicate complex information to clients.
  • Strong computer skills, including Microsoft Office and experience with LIMS and CRM software systems.
  • Excellent interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders.
What We Offer

As a Customer Care Representative at Merieux NutriSciences, you will have the opportunity to work in a dynamic and challenging environment, contributing to a meaningful project that improves public health. We offer a collaborative and empowering work culture, with opportunities for growth and development.