Bilingual Scheduling Coordinator

3 weeks ago


El Paso Texas, United States American Vision Partners Full time
About American Vision Partners

We are a leading provider of eye care services, operating over 100 eye care centers across the United States. Our mission is to deliver exceptional patient experiences and provide best-in-class care.

Job Summary

We are seeking a highly skilled Bilingual Scheduling Coordinator to join our team. As a Bilingual Scheduling Coordinator, you will be the first point of contact for our patients and will play a critical role in creating memorable experiences for our patients, providers, and team members.

Key Responsibilities
  • Provide exceptional customer service to patients over the phone, responding to their inquiries and concerns in a timely and professional manner.
  • Use professional communication etiquette to service patient needs, ensuring that appointments are scheduled efficiently and effectively.
  • Work closely with internal partners and clinics to support and coordinate patient needs.
  • Meet minimum goal achievement based on monthly review of various metrics and expected requirements.
  • Focused and open to learning new skills to take on various roles based on business need.
Requirements
  • High School diploma or equivalent.
  • Bilingual in Spanish (Required).
  • Ability to navigate custom computer software and internal systems - NextGen experience a plus.
  • Experience in Medical Office including Insurance Knowledge highly desirable.
  • Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
  • Excellent verbal and written communication skills; with the ability to show empathy and active listening skills.
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
Benefits

We offer a comprehensive benefits package, including medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more.



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