Technical Support Specialist

3 weeks ago


Rancho Cordova, California, United States Ohm Systems, Inc Full time

The role of Technical Support Specialist - IT Infrastructure involves providing advanced system support in desktop, field, and application environments. This position requires a skilled professional to troubleshoot, configure, and maintain IT equipment and software while delivering excellent customer service.

Key Responsibilities:
  • Operate, maintain, and repair IT equipment and software.
  • Troubleshoot and configure desktop and network hardware/software issues.
  • Provide 2nd level help desk support and respond to customer service requests.
  • Assist with PC/laptop imaging, setup, and telework deployment.
  • Perform equipment installations, including lifting up to 50 pounds.
Requirements:
  • Proficiency in Microsoft operating systems, including Windows 10 (Windows 11 is a plus).
  • Experience with Microsoft 365 products.
  • Knowledge of imaging software and automated imaging processes.
  • Strong troubleshooting skills for computer hardware and software issues.
  • Familiarity with customer service principles and practices.
  • Valid California Driver's License, Class C.
About the Opportunity:

This opportunity offers a competitive salary range of $55,000 - $65,000 per year, based on experience and qualifications.

Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.



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