Technical Support Engineer

7 days ago


Cleveland, Ohio, United States Merge Resources Ltd. Full time
About the Job:
    We are seeking a skilled System Infrastructure Analyst to join our team at Merge Resources Ltd. As a key member of our technical support team, you will be responsible for installing, configuring, and troubleshooting hardware, software, video conference tools, and other peripherals in a large enterprise environment.

Responsibilities:
    • Install and configure hardware and software in accordance with industry standards
    • Troubleshoot technical issues using Microsoft tools such as Windows, Office, O365, Azure, AD, and Citrix
    • Collaborate with the IT team to resolve technical issues efficiently

Requirements:
    • Strong analytical and problem-solving skills
    • Bachelor's Degree in Information Systems or a related field
    • Demonstrated expertise in providing technology support in a large enterprise environment

Why Merge Resources Ltd.?
    We offer a dynamic and collaborative work environment with opportunities for growth and professional development.

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