Customer Service Representative

3 weeks ago


New York, New York, United States Manpower Group Inc. Full time
Job Title: Customer Service / Office / Data Entry Clerk

We are seeking an experienced Customer Service / Office / Data Entry Clerk to join our team in Montgomery, NY. As a key member of our Logistics customer service and Sales Support team, you will be responsible for providing exceptional customer service, data entry, and administrative support.

Key Responsibilities:
  • Enter stock orders into the accounting software
  • Compile order folders for containers due to arrive at our warehouses
  • Obtain pricing for freight on each order
  • Prepare bills of lading documents for each order
  • Correspond with four warehouses and freight companies
  • Provide customer service by answering incoming phone calls and emails
  • Filing and interacting with other internal departments
  • Enter customer purchase orders into the accounting system
  • Verify sales quotes against customer purchase orders
  • Send purchase orders and master sheets to the factory
  • Verify pricing from the factory
  • Verify art proof matches specs on purchase orders
  • Send acknowledgements to customers
  • Handle customer inquiries and complaints
  • Answer phones and emails
  • Filing and working with sales, art, and other office staff
Requirements:
  • Previous experience as a customer service representative
  • Excellent telephone and interpersonal skills
  • Excellent attention to detail, follow-up skills, and knowledge of Microsoft products (Word, Excel, Outlook)
  • Organized, team player, and highly motivated
  • Strong math skills
  • High school diploma or equivalent
What We Offer:
  • Full-time position, 40 hours (8 hour shift), Monday-Friday 8am-5pm
  • Opportunity to work in a small firm environment
  • Chance to develop and improve customer service and administrative skills
  • Competitive pay rate of $19 per hour
  • Paid time off and holidays

If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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