Customer Service Representative
3 weeks ago
We are seeking an experienced Customer Service / Office / Data Entry Clerk to join our team in Montgomery, NY. As a key member of our Logistics customer service and Sales Support team, you will be responsible for providing exceptional customer service, data entry, and administrative support.
Key Responsibilities:- Enter stock orders into the accounting software
- Compile order folders for containers due to arrive at our warehouses
- Obtain pricing for freight on each order
- Prepare bills of lading documents for each order
- Correspond with four warehouses and freight companies
- Provide customer service by answering incoming phone calls and emails
- Filing and interacting with other internal departments
- Enter customer purchase orders into the accounting system
- Verify sales quotes against customer purchase orders
- Send purchase orders and master sheets to the factory
- Verify pricing from the factory
- Verify art proof matches specs on purchase orders
- Send acknowledgements to customers
- Handle customer inquiries and complaints
- Answer phones and emails
- Filing and working with sales, art, and other office staff
- Previous experience as a customer service representative
- Excellent telephone and interpersonal skills
- Excellent attention to detail, follow-up skills, and knowledge of Microsoft products (Word, Excel, Outlook)
- Organized, team player, and highly motivated
- Strong math skills
- High school diploma or equivalent
- Full-time position, 40 hours (8 hour shift), Monday-Friday 8am-5pm
- Opportunity to work in a small firm environment
- Chance to develop and improve customer service and administrative skills
- Competitive pay rate of $19 per hour
- Paid time off and holidays
If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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