Loan Operations Specialist I

2 weeks ago

Ozark, Arkansas, United States Bank OZK Full time
Job Purpose & Scope:

To perform a variety of daily back office loan functions, including assisting new and existing branch locations with performing daily transactions, maintenance, and other responsibilities in a professional and accurate manner according to policy and procedures.

Essential Job Functions:
  1. General loan file maintenance, coupon requests, and code changes
  2. Book Secondary Market, New Start, CRA, and Personal Loans
  3. Set up payments via ACH and check by phone
  4. Process requests for charge-offs, repossessions, and late fee waivers
  5. Process loan loss/bankruptcy payments
  6. Loan payoff quotes
  7. Post incoming wires
  8. File and/or scan documents
  9. Support Loan Officers, Loan Assistance, and other front-line staff
  10. Post loan payments by mail
  11. Process credit verification requests
  12. Process returned mail
  13. Process returned checks
  14. Review all work from the previous day for accuracy
  15. Maintain good punctuality and attendance at work
Knowledge, Skills & Abilities:
  1. Computer skills, including Microsoft Office Suite
  2. Ability to handle confidential information professionally
  3. Ability to learn and perform in a fast-paced environment
  4. Ability to calculate figures such as percentages, fractions, and interest
  5. Ability to multitask and adapt to change
  6. Ability to work without close supervision
  7. Excellent internal and external customer service skills
  8. Good written and verbal communication skills
  9. Ability to work well under pressure and with deadlines
  10. Ability to adapt to repeated interruptions
  11. Ability to work well with others in a team environment
  12. Ability to respond to requests and demands professionally and promptly
  13. Ability to learn and follow Bank policies and procedures
  14. High attention to detail with exceptional organizational and time management skills
Basic Qualifications:
  1. High school diploma or equivalent
  2. 1 year of experience with computer skills, including Microsoft Word and Excel
  3. Ability to work extended hours as needed
Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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