Balancing Analyst I

1 month ago

Ozark, Arkansas, United States Bank OZK Full time
Job Purpose & Scope:

As a key member of the Deposit Operations team, the Balancing Analyst I plays a crucial role in ensuring the accuracy and integrity of our banking operations. This position is responsible for providing exceptional support to retail branches, resolving cash processing issues, and performing initial problem analysis when system problems occur.

Essential Job Functions:
  1. Perform responsibilities in a professional and accurate manner, adhering to Bank policies, procedures, and established compliance regulations.
  2. Assist branch employees with transactional processing issues, providing timely and effective solutions.
  3. Balance checking accounts and general ledger accounts, ensuring accuracy and attention to detail.
  4. Collaborate with retail branch staff to resolve ATM outages and balance secondary correspondence accounts.
  5. Process non-posted items for deposit applications and the general ledger, maintaining accurate records.
  6. Verify Stop Payments and Delayed Availability forms, ensuring compliance with regulatory requirements.
  7. Perform general functions of the BounceProof program, minimizing financial losses.
  8. Process research requests, providing timely and accurate information.
  9. Monitor internally used general ledger accounts for transaction accuracy, identifying and resolving discrepancies.
  10. Monitor asset verifications and government requests, such as Medicaid and Social Security Administration, ensuring compliance with regulatory requirements.
  11. Utilize Excel spreadsheets to complete daily job tasks, maintaining accurate records and reports.
  12. Complete all required training by assigned deadlines, staying up-to-date with industry developments.
  13. Maintain good attendance and punctuality to work, demonstrating a strong commitment to the team.
  14. Follow Bank policy, procedures, and guidelines, upholding the highest standards of professionalism.
Knowledge, Skills & Abilities:
  1. Demonstrate knowledge of basic cash transaction and balancing concepts, applying this expertise to resolve complex issues.
  2. Communicate effectively both verbally and in writing, providing clear and concise information to stakeholders.
  3. Work effectively and demonstrate flexibility in a continually changing environment, adapting to new challenges and priorities.
  4. Respond promptly to customer requests, demonstrating exceptional customer service skills and a commitment to excellence.
  5. Maintain confidentiality, handling sensitive information with discretion and professionalism.
  6. Demonstrate effective troubleshooting and problem-solving skills, resolving complex issues and minimizing financial losses.
  7. Demonstrate accuracy and thoroughness in performing assigned tasks, maintaining high standards of quality and attention to detail.
  8. Work effectively both independently and in a team environment, collaborating with colleagues to achieve shared goals.
  9. Learn, follow, and interpret Bank policies and procedures, staying up-to-date with industry developments and regulatory requirements.
  10. Manage multiple tasks with exacting deadlines in a fast-paced environment, prioritizing tasks and meeting deadlines.
  11. Effectively communicate with internal, external customers, and third-party vendors, building strong relationships and resolving issues.
  12. Work extended hours as needed, demonstrating a strong commitment to the team and the organization.
  13. Demonstrate skill in using computer and Microsoft Office, including Outlook, Word, and Excel, applying this expertise to complete daily job tasks.
Basic Qualifications:
  1. High school diploma or equivalent required.
  2. Minimum of one (1) year experience with computers, including Microsoft Excel, required.
Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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