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Customer Service Representative

2 months ago

Trenton, New Jersey, United States Tyler Technologies Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Tyler Technologies. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Investigate and resolve technical issues in a timely and efficient manner
  • Document customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with new technologies and products to provide expert-level support
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer-facing experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical skills and ability to learn new technologies quickly
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance