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Client Service Representative

2 months ago

Trenton, New Jersey, United States Corporation Service Company Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our National Corporate Transactions team. As a Client Service Representative, you will play a critical role in delivering exceptional service to our clients, providing solutions that help their business run smoother and smarter.

Key Responsibilities
  • Build Relationships with our clients to better understand their unique needs and concerns.
  • Research and Analyze legal documents to provide accurate and timely solutions.
  • Fulfill Requests and answer questions for internal and external customers via phone or electronically.
  • Provide Excellent Client Service to both internal and external clients.
  • Manage Client Portfolios and organize workflow to meet clients' time frames and demands.
  • Data Entry of client information, electronic filing, and retrieval of documents.
  • Navigate Multiple Databases quickly and accurately.
  • Recommend Process Improvements where applicable.
  • Maintain and Grow Existing Client Business by providing outstanding service and by recognizing and proactively offering appropriate services.
Requirements
  • At Least 5 Years of experience working in a business-to-business customer service or administrative capacity.
  • Energetic Self-Starter who thrives in a fast-paced, team-oriented environment.
  • Attention to Detail and accuracy.
  • Strong Research Skills.
  • Strong Prioritization and Time-Management Skills.
  • Flexibility and Agility, with the ability to multitask.
  • Problem-Solving Skills.
  • Strong Computer Skills and proficiency in MS Office, Word, and Excel.
  • Excellent Verbal and Written Communication Skills.
  • Salesforce Experience a plus.