Administrative Support Specialist

6 days ago

Miami, Florida, United States One Medical Full time
About One Medical

We're a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

We're on a journey to deliver exceptional healthcare to more consumers, employers, care team members, and health networks, achieving better health outcomes. As we grow, we're building a diverse, driven, and empathetic team, cultivating an environment where everyone can thrive.

The Role

As an Administrative Assistant, you'll be an ambassador for patients in our office, mastering human connection and driving service excellence. You'll remove barriers to care, ensuring a truly exceptional in-office patient experience. You'll be the steward of the office lobby, ensuring it reflects our brand and One Medical's experience.

You'll be the first point of contact for patient feedback and provide support as requested by Leads, Office Managers, or in-office providers. You'll be a strong team player, using innovative problem-solving skills to tackle various tasks and challenges. You'll have a strong grasp of verbal and written communication, identifying opportunities and delivering customer-centric solutions with empathy, focus, and compassion.

Responsibilities
  • Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and strong knowledge of billing and insurance.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work.
  • Perform opening and closing duties, daily office upkeep, maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
Requirements
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a range of benefits designed to aid your health and wellness, including:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: starts at $18/hour per hour based on a full-time schedule.
Protecting Your Future

We offer benefits to protect your future, including:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role based in-person with our team and patients at our Coconut Grove office, weekdays 7:30am-5pm.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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