Implementation Specialist

9 hours ago

Atlanta, Georgia, United States Visionaire Partners Full time
{"title": "Early Life Support Specialist", "description": "Job Summary

Join Visionaire Partners as an Early Life Support Specialist and take advantage of a great long-term opportunity with an industry leader that is seeing their business accelerate.

Key Responsibilities:

  • Act as a subject matter expert for tier 3/4 operations and systems, covering AMER and EMEAA regions, with a focus on both operational intricacies and broader considerations such as legal, fiscal, and taxation frameworks.
  • Provide specialized support in early-stage issue resolution and prioritization, while facilitating effective communication with regional executives and ensuring adherence to regional change management and governance standards.
  • Own the escalation management process for ngPMS for locations, owners, and colleagues across the globe.
  • Identify and implement service improvement initiatives by collaborating closely with colleagues, internal teams, and external stakeholders, leveraging insights from trend analysis, root cause analysis (RCA), and problem management etc.
  • Act as a liaison between properties, regional teams, and product/service management colleagues to champion continuous enhancement of services and customer experience.
  • Drive supplier service management and improvements in partnership with product, regional teams, and support stakeholders.
  • Support the P&T 24x7 major incident management process providing the voice of the property & owner.
  • Act as an advisor to shape future property support models as the rollout increases and the proposed model is tested and adapts accordingly.
  • Own early life support for ngPMS and ensure a successful transition to BAU support.
  • Ensures that knowledge and information is captured, documented, and cascaded to internal and external teams.
  • Gathers information and feedback from properties re. overall satisfaction on supplier performance.

What We Offer:

  • A 6+ month contract with a possibility to extend.
  • Work onsite 3 days per week.
  • A comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents, including 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

Requirements:

  • Expert verbal and written skill communicating with diverse work teams within all levels of an organization to include senior-level management in addition to external stakeholders.
  • Expert analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.
  • Expert understanding of project management principles and processes.
  • Expert reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists.

Preferred Skills:

  • Bachelor's degree.

Additional Requirements:

  • Must be authorized to work in the US. Sponsorships are not available.
"}

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