Customer Experience Specialist
1 week ago
At La-Z-Boy Incorporated, we're an industry leader in comfort innovation. As a Customer Experience Specialist, you'll play a pivotal role in driving sales performance and delivering exceptional customer experiences.
Sales PotentialWe offer a competitive earning potential with uncapped commissions on written sales, starting at $16.50 per hour for training. After completing your training, you can expect to earn $11 an hour, plus commission, and bonuses.
About the RoleThis is a dynamic role that requires creating sales through exceptional customer service and knowledge of our selling process, products, and services. You'll strive to build long-term customer relationships, drive sales growth, and profitability. As part of our team, you'll also develop awareness of interior design principles and assist our designers in crafting comfortable and functional environments.
- Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
- Consistently execute our selling process and provide a favorable experience to all customers.
- Maintain strong knowledge of features and benefits of existing and new product lines.
- Resolve customer inquiries and escalate appropriately when needed.
- Promote our in-home design program.
- Maximize store promotions, marketing initiatives, and grassroots programs.
- Collaborate with support teams to ensure operational excellence.
- Ensure proper execution of all existing and new systems and administrative procedures.
To succeed in this role, you'll need:
- High School Diploma or equivalent experience.
- BASIC PROFICIENCY IN MICROSOFT OFFICE SUITE.
- EFFECTIVE COMMUNICATION SKILLS AND CUSTOMER SERVICE EXPERIENCE.
- ABILITY TO WORK THE SCHEDULE AND HOURS DICTATED BY BUSINESS NEEDS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS.
We are committed to fostering an inclusive environment where everyone feels valued and empowered to do their best work. If you're a motivated individual who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply.
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