Fraud Prevention Specialist

1 week ago


O'Fallon, Missouri, United States Citi Full time

Citi, a leading global bank, is growing in O'Fallon and seeking highly motivated individuals to fill entry-level Fraud Operations Specialist positions. This role offers an exciting opportunity to join our team and make a significant impact in the fight against fraud.

Salary

The salary for this position starts at $20.05 per hour, with opportunities for growth based on experience and performance. In addition to salary, Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

About the Role

The Fraud Operations Specialist will be responsible for performing thorough risk assessments when reviewing account activity, delivering exceptional customer service to clients, and detecting potential fraud. This role requires strong analytical skills, attention to detail, and effective communication abilities.

Key Responsibilities:
  • Investigate potential fraud activity on existing credit card accounts
  • Respond to client inquiries and provide solutions to service-related requests and concerns
  • Contact card members to verify charges and recent activity
  • Determine specific verification procedures to be used in processing customer information
Requirements:

To be successful in this role, you will need:

  • Minimum 1 year of customer service experience
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
Benefits

Citi offers a comprehensive benefits package, including: medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.


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