Senior Property Adjuster
5 days ago
USAA is seeking a highly skilled Senior Property Adjuster to join our team. As a key member of our claims team, you will be responsible for investigating, evaluating, and negotiating complex property insurance claims presented by or against our members.
Key Responsibilities- Manage a caseload of complex claims, including specialty claims, and update initial reserve levels as necessary.
- Partner with vendors and internal business partners to facilitate complex claims and ensure compliance with regulatory requirements.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Proactively identify and engage in additional confirmation of potential discrepancies involving complicated situations.
- Serve as a resource for less experienced staff, providing informal coaching as appropriate.
- Identify coverage concerns, review prior loss history, and determine coverage through analyzing information involving complex policy terms and contingencies.
- Communicate with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
- Determine and negotiate complex claims settlement, making recommendations to management for settlement amounts outside of authority limits.
- Maintain accurate and current claim file documentation throughout the claims process for complex claims.
- Utilize estimating technology platforms to prepare claims estimates and manage complex property insurance claims.
- Support workload surges and/or Catastrophe (CAT) operations as needed, including working significant overtime and potential deployment travel during designated CATs.
- May act as an informal resource for team members with less experience.
- Recognize and solve obstacles that occur in the claims process without supervisory approval.
- May require limited travel to resolve claims and conduct in-person inspections.
- High School Diploma or GED
- 2 years' relevant property claims adjusting experience of moderate complexity, including writing estimates involving dwelling and structural damages
- Proficient knowledge of Xactimate or similar estimating platform
- Advanced knowledge of estimating losses of moderate complexity
- Proficient knowledge of property claims contracts and interpretation of case law
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Developing knowledge of residential construction
- US military service or military spouse
- Experience desk adjusting property claims involving DWG, APS, and ALE using virtual technologies such as ClaimsXperience
- Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
- Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
- Xactimate Level 1 and/or Level 2 certification
- Currently hold an active Adjuster License
- Bachelor's degree
- Experience in a call center environment
USAA offers a competitive salary range of $59,070 - $106,340, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.
For more information on our benefits, please visit our benefits page.
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