Senior Property Adjuster
4 days ago
USAA is seeking a highly skilled Senior Property Adjuster to join our team. As a key member of our claims team, you will be responsible for investigating, evaluating, and negotiating complex property insurance claims presented by or against our members.
Key Responsibilities- Manage a caseload of complex claims, including specialty claims, and update initial reserve levels as needed.
- Partner with vendors and internal business partners to facilitate complex claims and ensure compliance with regulatory requirements.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Proactively identify and engage in additional confirmation of potential discrepancies involving complicated situations.
- Serve as a resource for less experienced staff, providing informal coaching as appropriate.
- Identify coverage concerns, review prior loss history, and determine coverage through analyzing information involving complex policy terms and contingencies.
- Communicate with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
- Determine and negotiate complex claims settlement, making recommendations to management for settlement amounts outside of authority limits.
- Maintain accurate and current claim file documentation throughout the claims process for complex claims.
- Utilize estimating technology platforms to prepare claims estimates and manage complex property insurance claims.
- Support workload surges and/or Catastrophe (CAT) operations as needed, including working significant overtime and potential deployment travel during designated CATs.
- May act as an informal resource for team members with less experience.
- Recognize and solve obstacles that occur in the claims process without supervisory approval.
- May require limited travel to resolve claims and conduct in-person inspections.
- High School Diploma or GED
- 2 years' relevant property claims adjusting experience of moderate complexity, including writing estimates involving dwelling and structural damages
- Proficient knowledge of Xactimate or similar estimating platform
- Advanced knowledge of estimating losses of moderate complexity
- Proficient knowledge of property claims contracts and interpretation of case law
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Developing knowledge of residential construction
- US military service or military spouse
- Experience desk adjusting property claims involving DWG, APS, and ALE using virtual technologies such as ClaimsXperience
- Experience handling large loss complex claims (i.e., vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
- Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
- Xactimate Level 1 and/or Level 2 certification
- Currently hold an active Adjuster License
- Bachelor's degree
- Experience in a call center environment
USAA offers a competitive salary range of $59,070 - $106,340, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.
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