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Senior Property Adjuster
2 months ago
USAA is seeking a highly skilled Senior Property Adjuster to join our team. As a key member of our claims team, you will be responsible for investigating, evaluating, and negotiating complex property insurance claims presented by or against our members.
Key Responsibilities- Manage assigned claims caseload comprised of claims with complex damages, including specialty claims, and update initial reserve levels.
- Partner with vendors and internal business partners to facilitate complex claims, and may involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
- Proactively identify and engage in additional confirmation of potential discrepancies involving complicated situations.
- Serve as a resource for less experienced staff, providing informal coaching as appropriate.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate, and determine coverage through analyzing information involving complex policy terms and contingencies.
- Communicate with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
- Determine and negotiate complex claims settlement, making recommendations to management for settlement amounts outside of authority limits.
- Maintain accurate and current claim file documentation throughout the claims process for complex claims.
- Proficient knowledge of estimating technology platforms, utilizing platforms to prepare claims estimates in order to manage complex property insurance claims.
- Support workload surges and/or Catastrophe (CAT) operations as needed, including working significant overtime, and may involve deployment travel during designated CATs.
- May act as an informal resource for team members with less experience.
- Recognize and solve obstacles that occur in the claims process without supervisory approval.
- May require limited travel to resolve claims and conduct in-person inspections.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- High School Diploma or GED
- 2 years relevant property claims adjusting experience of moderate complexity, including writing estimates involving dwelling and structural damages
- Proficient knowledge of Xactimate or similar estimating platform
- Advanced knowledge estimating losses of moderate complexity
- Proficient knowledge of property claims contracts and interpretation of case law
- Demonstrated negotiation, investigation, communication, and conflict resolution skills
- Developing knowledge of residential construction
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070 - $106,340.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
