Customer Service Representative

23 hours ago


Westchester, Illinois, United States UroPartners LLC. Full time
Job Summary

UroPartners LLC. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our patients, addressing their concerns, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answering Patient Calls: Respond to incoming patient calls, utilizing company policies to resolve issues and direct calls to the Call Center Lead or Supervisor when necessary.
  • Patient Satisfaction: Maintain high patient satisfaction ratings by providing outstanding service and ensuring that patient issues are resolved promptly.
  • Training and Development: Attend mandatory training sessions to stay up-to-date on policy changes and updates.
  • De-escalation and Escalation: Utilize customer service skills to de-escalate situations involving dissatisfied patients and escalate issues to the supervisor when necessary.
  • Data Entry: Input patient data and appointments into the Electronic Health Record (EHR) and patient scheduling software.
  • Compliance: Maintain compliance with HIPAA regulations and utilize provided information on SBU's operations.
Requirements
  • Education: High school diploma or equivalent required.
  • Technical Skills: Strong computer skills, including experience with EHR and patient scheduling software.
  • Soft Skills: Excellent customer service and interpersonal communication skills, high level of professionalism, and strong problem-solving abilities.
  • Physical Demands: Prolonged periods of sitting at a desk and working on a computer, with occasional lifting of up to 25 pounds.


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