Emergency Services On Call Overnight Support Staff

3 weeks ago

Seattle, Washington, United States Real Escape From The Sex Trade Full time
Job Description

Emergency Services On Call Support Staff

Job Summary

REST is seeking a highly motivated and compassionate Emergency Services On Call Support Staff to join our team. As a key member of our Emergency Services team, you will provide critical support to our guests and hotline callers, ensuring they receive the care and resources they need.

Responsibilities

  • Provide a consistent presence in the shelter and on the hotline, building relationships with guests and providing trauma-informed, strengths-based information and referral and emotional support.
  • Engage as a collaborative team player working to ensure comprehensive care for guests.
  • Provide warmth, inspiration, and caring accountability to assist clients in reaching their self-identified goals.
  • Stay up to date with resources and services that meet the needs of shelter guests and hotline callers.
  • Provide culturally responsive care for all guests, interns, and volunteers.
  • Responsible for daily operations of the program, including administrative tasks and facilities upkeep.
  • Assist in connecting clients to services that fit their strengths, needs, and culture.
  • Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST's escalation protocol.
  • Participate in all necessary Emergency Services and REST staff meetings and training.
  • Maintain case notes and files in an orderly, up-to-date manner.
  • Responsible for facility oversight and security during shifts.
  • Be mindful to help build a culture of cooperation and positive support.
  • Sort, report, and distribute gift in kind donations.
  • Other duties as assigned.

Requirements

  • The successful candidate must believe in the core values of REST and be driven by the mission.
  • Knowledgeable about sex trafficking and the sex trade, lived experience preferred.
  • Understanding of the various types of trauma and effects of complex trauma.
  • Ability to respond to crisis and/or escalated behavior with calm and confidence.
  • Able to thrive in an intense, and often times unpredictable, work environment.
  • Ability to organize, discern, and problem-solve creatively.
  • Flexible – able to respond to directives in a timely manner.
  • Ability to maintain a positive collaborative relationship among staff.
  • Strong self-awareness, coping skills, emotion regulation, and conflict resolution.
  • Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality, and disability.
  • Able to engage in active listening and communication to relay accurate information.
  • Technology skills: Apple products iPhone & iMac, Microsoft Office, Google Drive, Dropbox, email, basic computer skills.
  • Able to move freely throughout REST's facilities, including ascending and descending stairs.
  • Knowledge and ability to speak another language welcomed.
  • Ability to work in harmony with the REST statement of faith and nurture the spiritual health of the team.
  • Ability to work in a fast-paced, dynamic environment.
  • Must have reliable transportation, current auto insurance, and clean driving record.
  • Must be able to lift up to 30 pounds and move up and down stairs.

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