On-Call HOST Coverage Specialist

4 days ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
Job Title: On-Call HOST Coverage Support

At Downtown Emergency Service Center, we are seeking a highly skilled and compassionate On-Call HOST Coverage Support professional to join our team. As a key member of our multi-disciplinary team, you will provide critical support to individuals experiencing homelessness, mental illness, and co-occurring disorders.

Job Summary:

The On-Call HOST Coverage Support position is responsible for providing client engagement, support, and facilitating ongoing services to all HOST clients at one of our drop-in clinic locations. This role requires a high degree of coordination and collaboration with other DESC programs and outside agencies to ensure successful ongoing care.

Key Responsibilities:
  • Provide a welcoming and therapeutic presence for all clients receiving engagement services in our drop-in clinic.
  • Offer survival resources, hygiene products, and harm reduction supplies to meet basic needs and build rapport.
  • Interact with the general client population, intervene in crisis situations, and utilize de-escalation techniques when needed.
  • Develop and maintain cooperative relationships with clinical programs operating out of the drop-in clinic.
  • Participate in community engagement and liaison services focused on stabilization and transition to long-term behavioral health or other appropriate ongoing services.
  • Distribute client payee funds and assist with administrative tasks related to DESC payee services.
  • Communicate effectively across multiple platforms and respond promptly to client needs.
Requirements:
  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Flexibility to work either shift times – 9am-2pm or 12pm-5pm.
  • Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
  • Knowledge of Recovery-focused, strengths-based work in mental health and Harm Reduction strategies.
Preferred Qualifications:
  • Ability to drive an agency or personal vehicle to conduct agency-related business, including a current Washington State driver's license and insurable driving record.
  • Experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders.
  • Bi-cultural background/experience.
  • Bi-lingual English/Spanish.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to sit, communicate with other employees, lift and carry items weighing up to 40 pounds, and operate computer hardware systems.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer:

Downtown Emergency Service Center is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. We will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification.

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