Residential Counselor

3 days ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
Job Summary

We are seeking a dedicated and compassionate Residential Counselor to join our team at Downtown Emergency Service Center. As a Residential Counselor, you will play a vital role in supporting individuals with severe and persistent mental illness and substance use disorders in our Permanent Supportive Housing Projects.

Key Responsibilities
  • Provide daily support and assistance to residents, including managing basic day-to-day operations and coordinating services with clinical staff.
  • Engage residents through creative and resourceful strategies, building trust and confidence, and promoting on-site activities, therapeutic support groups, and community meetings.
  • Manage building operations, including checking visitors in and out, answering telephones, and monitoring security systems.
  • Maintain safety and security by monitoring general access areas and enforcing project rules.
  • Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
  • Document significant events and building operations activities in a daily log.
  • Assist with room turnovers, new resident leasing, and orientation, as well as rent collection and facilities inspections.
  • Respond to resident complaints and work cooperatively with clinical and maintenance staff.
Requirements
  • Basic understanding of homelessness and the characteristics of the homeless adult population.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Subscription to the philosophy of cooperation and continuity across programs and consideration and respect for clients.
Preferred Qualifications
  • BA degree in social or behavioral science.
  • Residential property management experience.
  • Experience with the challenges of mental illness and substance use.
  • Current Washington State Driver's License, insurable driving record, and ability to drive agency van and transport tenants.
About DESC

Downtown Emergency Service Center (DESC) is a nonprofit organization dedicated to helping people with complex needs achieve their highest potential for health and well-being. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

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