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Senior IT Operations Manager

2 months ago

Plymouth, Michigan, United States Global Information Technology Full time
Position Overview

The IT Manager will oversee the comprehensive execution of projects and services within the Master Data Management (MDM) domain, focusing on Architecture and Governance.

Key Responsibilities
  • Lead the adoption of MDM and Data Governance initiatives, emphasizing the execution of the MDM strategy to maximize business value through effective data governance and stewardship.
  • Implement an ITIL framework for Service Delivery Management, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Engage with and influence critical global stakeholders to educate them, build consensus, and facilitate decision-making processes that support master data standards.
  • Collaborate with customers and other stakeholder groups to cultivate productive relationships and navigate the change journey at a suitable pace for successful plan execution.
  • Oversee the provision of training and support to end users, assisting in the change management process within the organization.
  • Ensure that the Enterprise Architecture (EA) application roadmap aligns with the master data strategy.
Qualifications
  • Minimum of 8 years of experience in IT, Finance, and relevant industry experience.
  • At least 5 years of experience in Project Management or Agile delivery methodologies.
  • A minimum of 4 years of practical experience as a business or technical user of a large ERP system, preferably in manufacturing or a related field.
  • 3+ years of direct experience in MDM analysis, design, development, support, and operations using a leading MDM tool suite is preferred.
  • Familiarity with MDM trends, concepts, and tools in the market, along with in-depth knowledge of master data governance and management principles is preferred.