Customer Service Representative

5 days ago


Richardson, Texas, United States Associa Full time
Job Description

The Customer Service Associate is responsible for providing exceptional support to customers, ensuring their needs are met and exceeded. This role requires a service-oriented attitude, a friendly and personable demeanor, and the ability to effectively communicate with customers in person, over the phone, or via email.

Key Responsibilities:
  • Act as the primary point of contact for customers visiting the office, providing a warm and welcoming experience.
  • Update homeowner and association information in C3 and shared files, ensuring accuracy and efficiency.
  • Utilize conflict resolution techniques to resolve customer issues, providing a fair and satisfactory outcome.
  • Coordinate with customers to resolve billing inquiries, ensuring prompt and accurate resolution.
  • Provide technical assistance and troubleshooting to customers, ensuring their products and services are functioning optimally.
  • Assess customer needs and translate them into effective solutions, exceeding customer expectations.
  • Perform general office support tasks, including printing, scanning, and faxing, as needed.
Requirements:
  • High School Diploma or GED required.
  • At least one year of directly related or closely related experience.
Working Conditions:
  • Typical office environment.
  • Frequent social interaction.

Associa is a leading community management company, serving over 7.5 million residents worldwide. Our team of 15,000+ professionals is dedicated to delivering exceptional service and building strong relationships with our customers. If you are passionate about providing exceptional customer service and making a positive impact in your community, we encourage you to apply for this exciting opportunity.



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