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Member Services and Event Planning Specialist

2 months ago

Miami Beach, Florida, United States Fisher Island Club Full time
Job Description

Are you an experienced hospitality professional with a passion for delivering exceptional service? If you thrive in an upscale resort environment and enjoy creating memorable experiences, this role may be the perfect fit for you. Fisher Island Club is seeking a dedicated Member Services and Event Planning Specialist.

This position offers a competitive salary, commensurate with experience. Eligible full-time employees will also receive comprehensive benefits, including medical, dental, vision, a 401(k) retirement plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, and complimentary meals. If you are eager to deepen your expertise in the hospitality sector, we encourage you to consider this opportunity.

ABOUT FISHER ISLAND CLUB HOTEL & RESORT

Our exclusive property, accessible only by ferry or private yacht, features a selection of 15 beautifully appointed historic and modern accommodations, all situated near the renowned Vanderbilt Mansion, just steps away from the beach, pool, spa, dining venues, and marina. As a private membership-only club, we offer a beach club with one of the nation's few truly secluded beaches, a luxury hotel with all-suite accommodations, an award-winning golf course, numerous tennis and pickleball courts, two marinas, and a variety of dining options. Our commitment to world-class luxury and 5-star service sets us apart from other establishments.

We prioritize the health and well-being of our staff, which is why we offer competitive wages, a range of excellent benefits, and opportunities for career advancement.

Position Overview:

The Member Services and Event Planning Specialist plays a crucial role in the organization and execution of all member social events at Fisher Island Club. This individual should possess proven experience in event planning and have a solid understanding of food and beverage operations. The ideal candidate is confident, creative, highly organized, resourceful, energetic, detail-oriented, and capable of managing multiple tasks simultaneously. Additionally, this person must exhibit professionalism, integrity, and the ability to engage with discerning patrons gracefully.

Key Responsibilities:

  • Assist the Member Services & Events Manager in the planning and execution of member social events, ensuring adherence to the highest standards of service and quality.
  • Organize event venues, ensuring proper setup including décor, table arrangements, food & beverage, and entertainment.
  • Handle all administrative tasks related to events, including vendor agreements, purchase orders, and follow-up communications.
  • Book event spaces and create banquet event orders (BEO) tailored to each function.
  • Support the Member Services & Events Manager in managing project timelines and event logistics.
  • Coordinate with the Communications Manager for any special materials needed for events.
  • Utilize the Club app to create events, monitor reservations, and assist with mass email communications.
  • Prepare and distribute event overviews and supporting documents for holiday events.
  • Gather data for events, including member feedback and participation statistics for post-event analysis.
  • Maintain accurate records of all events in the shared drive.
  • Collaborate with Membership Assistants to keep them informed about event details.
  • During off-peak seasons, provide assistance to other departments as needed.
  • Perform additional duties as assigned.

Qualifications:

  • Exceptional written and verbal communication skills; a persuasive communicator with strong interpersonal skills.
  • Proactive, adaptable, and innovative approach to event planning.
  • Able to collaborate effectively with diverse teams.
  • Demonstrates passion, integrity, and a positive attitude.
  • Proficient in Microsoft Office applications (Word, Excel, Publisher, Outlook, and Canva).

Preferred Skills and Attributes:

  • Visible and approachable to members.
  • Effective communicator with management and team members.
  • Able to anticipate challenges and develop contingency plans.
  • Excellent time-management skills; self-motivated and able to meet deadlines.
  • Understanding of the complexities of club operations.
  • Dynamic, forward-thinking, and positive in attitude.
  • Ability to foster camaraderie among team members.

Working Conditions:

  • Indoor/outdoor work environment.
  • Extended hours may include evenings, weekends, and holidays.
  • Ability to work under pressure and manage stress effectively.

Physical Requirements:

  • Job may require extended periods of walking and standing.
  • Regularly required to use hands for handling, reaching, and communication.
  • Must be able to lift and move objects up to 35 lbs; occasionally more than 40 lbs.
  • Frequent standing, walking, and occasional climbing or balancing.
  • Specific vision abilities required include close, distance, and peripheral vision.

This description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, skills, duties, or working conditions associated with the job. Management reserves the right to revise the job or require additional tasks as necessary.